You can change your username or password directly in your customer account under "User data".
Have you moved or does your address have a mistake? Please notify us of your address changes at service@heydude.ch.
If you don't remember your password, you can simply reset it when you log in.
Enter the email address by which you registered your user account. We will send you an email with a link to reset your password.
It may take a few minutes for the email to reach you. Please also check your spam folder.
The best way to contact our customer service is via the contact form or at service@heydude.ch.
Orders & Shipping
Delivery time within Switzerland is usually 1-2 business days. Please note that orders placed on a holiday or the day before may be delayed in shipping.
This also applies to orders placed on the weekend.
If you have received an item other than the one you ordered, or if the item you ordered is defective, please contact service@heydude.ch. For faster processing, please include the order number and a photo of the item.
From an order value of CHF 150.- the delivery is automatically free of shipping costs. For an order value of less than CHF 150.- CHF 7.50 postage will be charged.
You can enter a different delivery address when completing your order.
Return and exchange
You are responsible for the return of the goods. Ordered items can be returned within 10 days of receipt in the original packaging to the following address:
Once the returned item has arrived at our warehouse, the refund will be arranged as soon as possible using the same payment method as when the order was placed.
You can return your items in their original packaging to the following address:
Once the returned item has arrived at our warehouse, the refund will be arranged as soon as possible using the same payment method as the order.
We do not offer exchanges. A new order must be placed to get a different size.
Payments
HEYDUDE accepts payments with Visa, Mastercard and TWINT.
No, this is not possible. HEYDUDE accepts payments with Visa, Mastercard and TWINT.
HEYDUDE strives to bring you exclusive offers and promotions that may change daily. Due to our ever-changing exclusive offers and promotions, we do not offer price adjustments after items have been purchased.
Exclusive offers and promotional codes are only valid during the displayed period of the sale. We do not offer coupons for items that are out of stock during a sale or promotion.
It is the customer's responsibility to pay the shipping costs himself for a value of goods below CHF 150.00. The shipping costs will not be refunded in case of return and HEYDUDE reserves the right to deduct the shipping costs from the refund.
General questions
Some of the HEYDUDE models run smaller or larger than others in our collections. It is recommended to read the size recommendations on each product page. Please click on the link below to see the conversion chart:
Currently, all HEYDUDE shoes are offered in whole sizes only. It is recommended to read the size recommendations on each product page. Please click on the link below to see the conversion chart.
Size Chart
HEYDUDE shoes are exceptionally light. The lightest models weigh only 150 grams, about the same as a pair of socks!
The warranty covers defects in workmanship and materials, but not damage caused by accidents, improper care, negligence, normal wear and tear, or the natural deterioration of colors and materials due to time, exposure, or intensive use.
